Palmelle ships within the United States. Some items are made to order and some are stocked and ready to ship, and the two arrive on different timelines. Every product page says which kind it is, and the estimate you see at checkout covers the whole journey.
1. Where We Ship
We currently ship to addresses within the United States, including Alaska and Hawaii. We do not ship internationally at this time. If you place an order for delivery outside the United States, we will contact you and refund it in full.
2. How Your Order Is Fulfilled
We sell two kinds of product and they reach you differently. The product page tells you which one you are buying before you order.
Made to order. Printed or produced individually after you order it. Nothing sits waiting. This takes a few days longer than a stocked item — and it is why we can offer what we offer without holding inventory. Production is separate from shipping: a typical order is produced within a few business days, and the delivery window below starts after that.
Stocked and ready to ship. Held in a United States warehouse and dispatched to you directly, with no production stage. These typically leave the warehouse within about two business days of your order.
We do not hold inventory ourselves in either case. That is a deliberate choice about how the business is built, not a detail about your order.
3. Delivery Times and Cost
Shipping is a flat $6.95 anywhere in the United States, whatever you order and however much of it. The exact figure is shown to you at checkout before you pay.
Orders arrive in about 5–9 business days. For made-to-order items that includes the time to produce them; stocked items leave our warehouse within about two business days and often arrive sooner. These are estimates, not guarantees, and the product page tells you which kind you are buying.
Carbon-offset shipping is available at a small additional cost where offered.
4. Designed in the USA, Shipped from the USA
Palmelle products are designed in the United States and produced and dispatched from facilities in the United States. Your order is not shipped to you from overseas.
We want to be precise rather than imply more than is true: the blank goods we print on are sourced from manufacturers worldwide, as is standard for apparel and homewares. So we say designed and shipped in the USA, and we do not claim every component is manufactured here.
5. Tracking
Every order ships with tracking. You will receive a tracking number by email when your order leaves the production facility. If you have not received tracking within a reasonable time after ordering, contact us and we will find it.
6. Delays
Production and carrier estimates are estimates, not guarantees. Weather, carrier backlogs, and peak periods can add time. We will tell you if we know your order is delayed. We would rather send you an accurate update than a reassuring one.
7. Wrong Address
Please check your delivery address before completing your order. An order shipped to an address you provided incorrectly is not a damaged or faulty item, and reshipping is at your cost. If you notice a mistake immediately after ordering, contact us — if production has not started we can usually correct it.
8. Damaged, Faulty, or Missing Orders
If your order arrives damaged, arrives faulty, or does not arrive at all, that is covered by our Refund Policy whichever kind of product you bought. Report it within 30 days of delivery with clear photographs of the item and the shipping box.
Returns for a change of mind work differently between the two, because one of them was made for you. A made-to-order item cannot be returned simply because you changed your mind — it did not exist until you ordered it, and it cannot be resold. A stocked item can be returned. The product page and our Refund Policy state which applies before you buy.
9. Contact
Shipping questions: [email protected]
July Blue Sky LLC · Palmelle · Wyoming, USA
Response time: 3–5 business days.